Siebel Assignment Manager Administration Guide > Running Assignment Manager > Running Assignment Manager in Interactive Mode >

Running Interactive Assignment for a Service Request—An Example

The Activity and Service Request assignment objects are predefined to use interactive assignment. The following procedure is an example of running interactive assignment for service requests and is applicable for use with the Siebel Dedicated Web Client as well as the Siebel Web Client.

To run interactive assignment for a service request

1. From the application-level menu, choose Navigate > Site Map > Service Requests > All Service Requests.
2. In the Service Requests list, select an open Service Request for assignment.
3. In the More Info form, click the Menu button and select Assign to start interactive assignment.
4. Choose an assignee from the list of best candidates provided by Assignment Manager.

The Siebel client:

• Communicates with the Siebel Assignment Manager on the Siebel Server and creates a list of qualified employees for the service request.
• Displays the list of qualified employees to the Siebel user, sorted by the descending order of scores.
• Sets the service request owner to the employee that you choose.