This chapter provides information about standard Siebel Automotive functionality for contact management. Your company's application configuration and business processes may differ from the procedures or business scenarios presented in the following sections.

This section consists of the following topics:

• Contacts Defined
• Scenario for Working with Automotive Contacts
• Contacts Process Workflow
• Contact Record Relationships
• Process of Using Automotive to Work with Contacts
• Managing Relationships Between Contacts
• Associating a Vehicle with a Contact
• Viewing Service History and Sales History for a Contact
• Managing Service History Information