Siebel Automotive Guide > Managing Contacts >

Process of Using Automotive to Work with Contacts

End users, primarily sales and service representatives and fleet management representatives, will work with contacts frequently in Siebel Automotive. How an end user proceeds depends on whether he is working with an existing contact or setting up a new one. If the contact exists, he may associate it with a household or account in one of several views in the Contacts, Households, or Accounts screens, or he may not associate it with another object at all.

For information on the following procedures, see the Applications Administration Guide:

The following end-user procedures are described in this section:

• Managing Relationships Between Contacts
• Associating a Vehicle with a Contact
• Viewing Service History and Sales History for a Contact