Siebel Automotive Guide > Managing Service Requests >

Creating a Service Request

Use this procedure to create a service request.

This task is a step in Process of Working with Service Requests.

NOTE:  There are many different account service request types available for automotive captive finance companies. For details, see the Account Services section on service requests in the Siebel Finance Guide.

To create a service request

1. From the application-level menu, choose Navigate > Site Map > Service Requests > Service Request List.
2. From the Show drop-down list, select My Service Requests.
3. In the Service Request form, create a new record.
   1. In the Type field, select Asset Finance.
   2. In the Area field, select the type of service request.
4. Complete the fields as needed.

   NOTE:  Information about the service request can also be entered on the More Info form.