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Siebel Workflow is an interactive software tool that lets you automate how your organization handles workflow processes. It uses as its basic model the same processes that organizations use in their sales, marketing, and service departments that determine business workflow. You can use Siebel Workflow to promote consistency and adherence to processes through the automatic enforcement of business policies and procedures. The Siebel Workflow product is administered through the Siebel Business Process Designer, a graphical user interface featuring a familiar flowcharting methodology for designing workflow processes. This chapter is organized as follows:
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