Siebel Customer Relationship Console User Guide > Locating Information >

Searching for Contacts and Starting a Customer Session

By default, the Siebel CRC displays the search view (see Figure 4).

Figure 4. Search View

Use the search view to locate a particular contact record. Once you have located the contact for which you need to review or add information, start a session with that contact. See About Start Session for more information on sessions.