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Configuring Lists of Values Used with Web Collaboration

You can modify lists of values in the Applications Administration screen of Siebel employee applications.

For information about modifying lists of values, see Siebel Tools Reference.

The following lists of values are associated with Web collaboration:

• WEB_COLLAB_PACKAGE. Defines the list of Web collaboration packages.
• WEB_COLLAB_TYPE. Defines the Web Collaboration subtypes; that is, Call Types and Contact Methods that are supported.
• WEB_COLLAB_TOOLBAR_DESP_TMPL. Defines the template for generating the brief description of the Web collaboration work item on the toolbar. You can use the %1 variable to obtain the caller's name defined by the WebCollab User Name - Toolbar field of the User business component. You can use the %2 variable to obtain the current Web Collaboration subtype.

  The following examples illustrate usage of the variables:

  WEB_COLLAB_TOOLBAR_DESP_TMPL	Web Collaboration with %1
  WebCollab User Name - Toolbar	[Full Name] (evaluates to John Doe)
  Current contact method	Chat & Collaboration
  Result displayed as description of Web collaboration work item	Web Collaboration with John Doe

  WEB_COLLAB_TOOLBAR_DESP_TMPL	'%2' from %1
  WebCollab User Name - Toolbar	[First Name] (evaluates to John)
  Current contact method	Chat & Collaboration
  Result displayed as description of Web collaboration work item	'Chat & Collaboration' from John

• WEB_COLLAB_AGENT_NAME_TMPL. Defines the template for generating the agent's name as it appears in the chat box. You can use the %1 variable to obtain the agent's name defined by the WebCollab User Name - Chatbox field of the User business component.

  The following example illustrates usage of the variable:

  WEB_COLLAB_AGENT_NAME_TMPL	Agent %1
  WebCollab User Name - Chatbox	[First Name] (evaluates to John)
  Result displayed as agent's name	Agent John

• WEB_COLLAB_CALLER_NAME_TMPL. Defines the template for generating the caller's name as it appears in the chat box. You can use the %1 variable to obtain the caller's name defined by the WebCollab User Name - Chatbox field of the User business component.

  The following example illustrates usage of the variable:

  WEB_COLLAB_CALLER_NAME_TMPL	Customer %1
  WebCollab User Name - Chatbox	[Full Name] (evaluates to John Doe)
  Result displayed as caller's name	Customer John Doe