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Siebel CTI Connect Events

Table 68 describes an event that may be received by the Siebel CTI Connect driver.

NOTE:  Refer to Intel NetMerge documentation for information about events and event data that is specific to Intel NetMerge.

Table 68.  Siebel CTI Connect Event
Event Name
Description

EventAnswerCall

Indicates the arrival of a new call. This event is triggered whenever the AnswerCall device command is invoked by the Siebel CTI Connect driver, such as when an agent answers a call using the communications toolbar. This event may be used in your event handler definitions in order to enhance the speed of screen pops.

For more information, see Using Device Event to Enhance Screen Pop Performance.

    
Siebel Communications Server Administration Guide