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Specifying Extensions for Telesets

This section provides instructions for specifying extensions for telesets.

After telesets, agents, and extensions have been specified, each agent who will use the teleset must specify a default standard extension from the telesets the agent is associated with. If the teleset an agent will use has been defined as a hoteling teleset, this step is not necessary. For details, see Setting Communications User Preferences.

The way you specify extension data varies according to the switch you are using. Table 4 documents how extension type must be specified (S or A) for each of the switches supported in the communications configurations provided by Siebel Systems. For more information about supported switches, see System Requirements and Supported Platforms on Siebel SupportWeb.

To specify extensions for a teleset

1. From the application-level menu, choose Navigate > Site Map > Administration - Communications > All Telesets.
2. In the All Telesets view, select the record for the teleset to which you will add extensions.
3. Click the Extensions view tab.
4. In the Extensions list, add a new record to create a new extension record.
5. In the Extension field, enter the extension.
6. In the Extension Type field, specify the type, as required for the switch:
   • "S" stands for standard DN: for all supported switch types, specify one extension of this type for each teleset.
   • "A" stands for the ACD DN: this extension type is only used for Nortel Meridian switches.