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Siebel Communications Server Administration Guide > Configuring Session Communications > Creating or Modifying a Communications ConfigurationIn the Administration - Communications screen, use the All Configurations view to create or modify a communications configuration. The sample configuration shown in Table 3 is provided with Siebel Communications Server to support handling work items of communications channels such as voice and email. These channels are supported by third-party products such as CTI middleware/switches or email software. Your installation may include other configurations than this, such as those that may be imported from .def files. For more information about .def files, see Exporting and Importing Configuration Data. After you create a communications configuration, you must create and associate parameters, profiles, agents, events, and commands, in order for the configuration to be functional.
Rather than using the Administration - Communications screen to create or modify communications configuration data directly, you can export some of the data to files and modify or extend it using a text editor. Then you can import the data into the test or production Siebel Database when you are ready to test, deploy, or update the communications configuration. For more information, see Exporting and Importing Configuration Data. To create a communications configuration
To edit an existing communications configuration
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Siebel Communications Server Administration Guide |