Siebel Communications Server Administration Guide > Configuring Session Communications >

Creating or Modifying a Communications Configuration

In the Administration - Communications screen, use the All Configurations view to create or modify a communications configuration.

The sample configuration shown in Table 3 is provided with Siebel Communications Server to support handling work items of communications channels such as voice and email. These channels are supported by third-party products such as CTI middleware/switches or email software.

Your installation may include other configurations than this, such as those that may be imported from .def files. For more information about .def files, see Exporting and Importing Configuration Data.

After you create a communications configuration, you must create and associate parameters, profiles, agents, events, and commands, in order for the configuration to be functional.

• For information about specifying parameters, see Specifying Parameters for Communications Configurations.
• For information about specifying profiles, see Configuring Communications Drivers and Profiles.
• For information about specifying agents, see Specifying Agents.
• For information about specifying events, see Defining Communications Events.
• For information about specifying commands, see Defining Communications Commands.

Rather than using the Administration - Communications screen to create or modify communications configuration data directly, you can export some of the data to files and modify or extend it using a text editor. Then you can import the data into the test or production Siebel Database when you are ready to test, deploy, or update the communications configuration. For more information, see Exporting and Importing Configuration Data.

To create a communications configuration

1. From the application-level menu, choose Navigate > Site Map > Administration - Communications > All Configurations.

   The All Configurations view appears.

2. In the Configurations list, add a new record.
3. In the Name field, enter the name of the configuration.
4. Add any comments.
5. As appropriate, create or associate elements such as parameters, profiles, agents, commands, and event handlers, as described later in this chapter.

To edit an existing communications configuration

1. From the application-level menu, choose Navigate > Site Map > Administration - Communications > All Configurations.

   The All Configurations view appears.

2. In the Configurations list, select the record for the configuration to edit.
3. Make your changes.
4. As appropriate, create or associate elements such as parameters, profiles, agents, commands, and event handlers, as described later in this chapter.