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Setting Up Your Siebel Server Software


Deploying Siebel Communications Server requires that you enable and run the following Siebel Server components:

  • Application Object Manager for your application, which supports user sessions in the Siebel Web Client. For example, you may be running instances of the Application Object Manager for Siebel Call Center.
  • Server Request Broker and Server Request Processor, which coordinate communications activities between instances of the Application Object Manager and instances of the Siebel Communications Server components. Server Request Broker and Server Request Processor are automatically enabled for each Siebel Server.
  • Siebel Communications Server components:
    • Communications Session Manager (CommSessionMgr)
    • Communications Configuration Manager (CommConfigMgr)
    • Communications Inbound Receiver (CommInboundRcvr)
    • Communications Inbound Processor (CommInboundProcessor)
    • Communications Outbound Manager (CommOutboundMgr)

Some minimal configuration of the above components may also be necessary. For more information, see Administering Siebel Communications Server. Also see Siebel System Administration Guide.

For more information about the architecture of Siebel Communications Server, see About Communications Server Architecture.

To set up your Siebel Server software

  1. Install or upgrade your Siebel Server software, as described in:
    • Siebel Installation Guide for the operating system you are using
    • Upgrade Guide for the operating system you are using

      Make sure that you install and enable the Communications Management component group.

  2. Enable session communications on the Application Object Manager (AOM).

    Do this on each AOM that is to support users for whom the communications toolbar and other interactive session communications functionality must be available. For details, see Enabling Session Communications and Simulation.

  3. Configure each Siebel Communications Server server component (in the Communications Management group) that you require for your implementation.

    For more information, see Administering Siebel Communications Server.

Siebel Communications Server Administration Guide