Siebel Communications Server Administration Guide > Configuring Communications Templates >

Modifying a Template Item That Specifies a File

If you need to modify a file you added to a template item in the previous procedure, you can do this in either of two ways.

To modify a template item file if the original operating system file still exists

1. Open the file in the operating system environment.
2. Modify it, and save it to the operating system.
3. Delete the template item record to which you added the file.
4. Create a new template item record, adding the modified version of the file.

To modify a template item file if the original operating system file does not exist

1. Open the file from the template item record, by clicking the hyperlink in the Attachment Name field.
2. Modify that file, and save it to the operating system.
3. Delete the template item record to which you added the file.
4. Create a new template item record, adding the modified version of the file you just saved.