Siebel Communications Server Administration Guide > Configuring Communications Templates >

Copying or Deleting Templates and Template Items

You can copy or delete a template, copy a template item within a template, or delete a template item from a template.

Copying Templates and Template Items

When you copy a template, you must specify a new name for the new template. As appropriate, you can modify existing settings such as the delivery profile, specify different template text, or add template items. No template items are automatically associated with the new template.

When you copy a template item within a template, the copy is identical to the template item that you copied, except that its sequence number is one higher than the highest sequence number for all the other template items. As appropriate, you can modify existing settings, such as to specify a different file or literature item, change whether the template item's content is to appear in the message body, or change the value-substitution settings.

NOTE:  Copying a communications template created for use with one channel type and modifying it for use with another channel type may not always work as intended. For example, assume that you modify an email template (such as one used in a notification workflow process) to serve as a wireless message template. This template will not work as intended if the email notification workflow process sends the message to a recipient group that is based on position rather than a person. The reason for this is that mobile devices are associated with persons and not positions.

Deleting Templates and Template Items

When you delete a template, its template items are also deleted. However, the files or literature items used by the template items are not deleted from the Siebel File System. When you delete a template item, the file or literature item used by the template item is not deleted from the Siebel File System.

Each end user can delete any template the user has created, or delete template items from such a template. A Siebel administrator can delete any template or template item.