Bookshelf v7.7: Predefined One-Way Wireless Messaging Workflows

To facilitate automated one-way outbound wireless messaging, Siebel eBusiness Applications include in the seed data several predefined workflow policies, associated workflow actions, and associated workflow processes.

Use the Wireless Messaging 1-Way communications driver for one-way communications.

These predefined workflow policies are designed to send outbound wireless messages, under the conditions shown in Table 74. Each of these workflow policies in turn triggers a workflow process.

The workflow policies listed in Table 74 are designed to work in concert with the Siebel Call Center, Siebel Sales, Siebel Service, Siebel Partner Portal, and Siebel Self-Service Wireless applications.

NOTE: Before you can use the workflow policies listed in Table 74, you must modify the baseURL argument for the associated action to include your Web host and to append the appropriate language suffix. For example, for the Wireless Opportunity Policy workflow policy, the action Wireless Opportunity Push Action has the default baseURL argument value of http://CHANGE_ME.COM/wpsales/s.swe. An example value is http://www.siebel.com/wpsales_enu/s.swe.

Table 74. One-Way Wireless Messaging Workflow Policies
Workflow Policy Name	Description of Workflow Functionality	Conditions That Trigger the Workflow
Wireless Activity Policy (Sales)	Sends a wireless message to the new owner (Primary Employee) for an activity	Setting or changing the primary employee for an activity to a user with the Sales Representative - Wireless responsibility
Wireless Activity Policy (Service)	Sends a wireless message to the new owner (Primary Employee) for an activity	Setting or changing the primary employee for an activity to a user with the Field Service Representative - Wireless responsibility
Wireless Opportunity Policy	Sends a wireless message to the new owner (Primary Sales Team Member) for an opportunity	Setting or changing the primary sales team member for an opportunity to a user with the Sales Representative - Wireless responsibility
Wireless Service Request Policy	Sends a wireless message to the new owner for a service request	Setting or changing the service request owner to a user with the Field Service Representative - Wireless responsibility
PRM Activity Assigned Wireless Alert	Sends a wireless message to the new owner (Primary Employee) for an activity	Setting or changing the primary employee for an activity to a user with the Partner Sales Representative - Wireless responsibility
PRM Opportunity Assigned Wireless Alert	Sends a wireless message to the new owner (Primary Sales Team Member) for an opportunity	Setting or changing the primary sales team member for an opportunity to a user with the Partner Sales Representative - Wireless responsibility
PRM Service Request Assigned Wireless Alert	Sends a wireless message to the new owner for a service request	Setting or changing the owner of the service request to a user with the Partner Sales Representative - Wireless responsibility
eService Request Confirm Wireless Alert	Sends a wireless message to the contact for a service request	Creating a new service request, assigning its contact to someone who has the Registered Customer - Wireless responsibility, and adding an area for the service request
eService Request Assigned Wireless Alert	Sends a wireless message to the contact for a service request	Adding an owner for a service request and setting the service request's Sub-Status to Assigned, for a service request whose contact has the Registered Customer - Wireless responsibility
eService Request Resolved Wireless Alert	Sends a wireless message to the contact for a service request	Setting the service request's Sub-Status to Resolved, for a service request whose contact has the Registered Customer - Wireless responsibility