Configuring Siebel eBusiness Applications > Configuring the Customer Dashboard >

The Process of Configuring SmartScripts to Populate the Customer Dashboard

You can configure the Customer Dashboard so that the answer to a question in a SmartScript automatically populates the Customer Dashboard.

To configure SmartScripts to populate the Customer Dashboard, perform the following tasks:

1. Activating the SmartScript Player
2. Mapping SmartScript Variables to Customer Dashboard Fields
3. Configuring SmartScripts to Save Answers

NOTE:  You cannot update the Customer Dashboard from VB or eScript that executes within a SmartScript. There is a one-to-one relationship between a user interface event and the ability to update a frame in the application. Because each user interface event within a SmartScript updates the SmartScript frame, it cannot also update the Customer Dashboard frame. If you were to pass parameters to the Customer Dashboard from VB or eScript within a SmartScript, the Customer Dashboard would receive the parameters but would not be able to display them.