Topics in This Chapter
About the Customer Dashboard
Enabling the Customer Dashboard
Process for Configuring the Customer Dashboard
Adding Business Components to the Customer Dashboard Business Object
Adding Business Component Lists User Properties to the Dashboard Business Service
Mapping Business Component Fields to the Dashboard Business Service
Creating Customer Dashboard Field Labels
Formatting Customer Dashboard Phone Number Fields
Configuring the Customer Dashboard GoTo View Drop-Down List
Changing the Background Color and Border of the Customer Dashboard
Changing the Size and Location of the Customer Dashboard
Configuring Communication Events to Populate the Customer Dashboard
The Process of Configuring SmartScripts to Populate the Customer Dashboard
Activating the SmartScript Player
Mapping SmartScript Variables to Customer Dashboard Fields
Configuring SmartScripts to Save Answers
Using Siebel VB and eScript to Populate the Customer Dashboard
About Customer Dashboard Commands
Example of Using Customer Dashboard Commands with Siebel eScript
About Dual Personalization
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