Configuring Siebel eBusiness Applications > Online Help Development > Online Help Implementation Overview >

Employee Applications

Employee applications are generally used by internal employees of an enterprise. Siebel Call Center and Siebel Sales are examples of employee applications. In these applications, the help system is delivered in HTML format, and the help is context-sensitive at the screen level. When a user accesses help, the application calls the Siebel Web Engine (SWE) GotoPage method, which uses SWE code to display the correct help topic in a separate browser window.

The start page of the employee applications help system is siebstarthelp.htm, shown in Figure 135. For information about using the help system, see Using the Employee Applications Online Help.

Help Source Files contains information about the files that make up the employee applications help system.

Figure 135.  Start Page Employee Applications Help

Using the Employee Applications Online Help

After you have accessed the online help, you can use the Web browser's functionality to navigate in the help system and to print topics. In addition, the online help has an index that lets you find topic by keyword.

To link to help topics you recently visited

• To return to the last topic you viewed, click the Web browser's Back button.
• To view a topic you viewed before clicking the Web browser's Back button, click the Web browser's Forward button.

To print a help topic

• Click the Web browser's Print button.

  The current HTML page is printed to your default printer. The HTML page may consist of more than one topic.

To return to the main contents page

• In the help window, click the Contents hyperlink that appears at the start and end of each HTML page that makes up the help system.

  The start page of the employee applications help system appears.

To search the help by keyword

1. In the help window, click the Index hyperlink.

   The Index topic, shown below, appears.
2. Click a letter hyperlink at the start of the page to go to entries for that letter.
3. Click the hyperlink for the keyword.

   The help topic appears.