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Scenario for Content Services

This scenario provides an example of a process typically performed by an administrator, a topic manager, and end users. Your company may follow a different process according to its business requirements.


A financial organization using Siebel ERM has signed a contract with a new client, Acme Software. The representatives in client services, who are responsible for supporting the new client, send a request to the news topic manager to create a news topic for the client.

Because Acme is a computer software company, the administrator creates the news topic within the High Technology news package. The administrator also creates a new access group and assigns the appropriate client service representatives to the group.

End User

After the account topic is created, the client service representatives modify their tracking profiles to include the newly created news topic.

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