Siebel Employee Relationship Management Administration Guide > Setting Up HelpDesk >

Process of Setting Up Siebel HelpDesk

This section describes procedures typically performed by administrators when setting up Siebel HelpDesk. Your company may follow a different process according to its business requirements.

Administrator Procedures

To set up Siebel HelpDesk, perform the following procedures:

1. Setting Up Siebel HelpDesk Responsibilities
2. Siebel Knowledge Base Setup for HelpDesk
3. Working with the HelpDesk Solutions Database