Siebel Employee Relationship Management Administration Guide > Setting Up HelpDesk >

Siebel Knowledge Base Setup for HelpDesk

Siebel ERM provides an integrated, searchable knowledge database of solutions information that HelpDesk agents can develop and use to provide consistent data and answers to customer questions. Using Siebel Service, customers can search a library of categorized solutions and SmartScripts, or obtain answers using Siebel Smart Answer.

For more information, see Siebel eService Administration Guide, Siebel SmartScript Administration Guide, and Siebel Smart Answer Administration Guide.

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Process of Setting Up Siebel HelpDesk