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Assignment Skills View

The Assignment Skills view describes the skills needed to complete an activity. This view contains lists of Service Activity Skills and Service Activity Skill Items. Various skills, such as product or language skills, are required for a field service engineer to carry out an activity. Add skill types (which appear in the drop-down list for the Item field) using the Administration - Assignment screen (see Siebel Assignment Manager Administration Guide). The Assignment Manager uses these attributes in assigning an activity to the right employee.