Siebel Field Service Guide > Preventive Maintenance > Administration - Service Screen >
Service Request Templates View
The Service Request Templates view creates templates for preventive maintenance service requests. An SR template includes one or more activity templates plus default values for a preventive maintenance service request: for example, Area, Status, Priority, Symptoms, and Resolution. When activated, the preventive maintenance trigger creates the service request using this template. NOTE: Service request templates apply only to preventive maintenance.
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