Siebel Field Service Guide > Preventive Maintenance > Administration - Service Screen >

Service Request Templates View

The Service Request Templates view creates templates for preventive maintenance service requests. An SR template includes one or more activity templates plus default values for a preventive maintenance service request: for example, Area, Status, Priority, Symptoms, and Resolution. When activated, the preventive maintenance trigger creates the service request using this template.

NOTE:  Service request templates apply only to preventive maintenance.