Siebel Field Service Guide > Scheduling and Dispatch >

Dispatch Board Screen

The Dispatch Board screen provides a drag-and-drop interface for selecting field service engineers to carry out activities and manual scheduling of these activities.

Generally, businesses use the Dispatch Board for:

• Local dispatch. The Dispatch Board is used by a local business to enable the manual scheduling of activities by a local service manager. In this case, the dispatcher is familiar with the territory(ies) as well as the employees.
• Centralized dispatch. The Dispatch Board is used by a geographically disperse business with a centralized, dedicated dispatch team. The dispatch personnel search for and schedule employees based on their skill and proximity to activities.