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Siebel Field Service Guide > Service Support > Service Screen >
Activity Plans View
In the Activity Plans view, a field service agent can select a template to define the activities required to resolve a service request. Table 6 describes two fields and a check box in activity plan records.
Table 6. Selected Items in the Activity Plans View
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Lock Assignment |
A check box that, when selected, instructs the Siebel Assignment Manager not to assign activities created as part of this activity plan. |
Planned Start |
The date and time to begin the activities that resolve a service request. The default is the date and time that the record is created. |
Template |
A set of activities for recurring tasks, selected from a drop-down list. |
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