Siebel Field Service Guide > Service Support >

Setting Up Solutions

Use the Administration - Solution screen to provide the information that can provide immediate solutions to requests for service.

To add a solution

1. Navigate to the Administration - Solution screen > Solutions view.
2. Add a record and complete the fields as appropriate.

To add a resolution document to a solution

1. Navigate to the Administration - Solution screen > Solutions view.
2. Drill down on the Name field for a selected solution and click the Resolution Documents view tab.
3. Add a record and complete the fields as appropriate.

To associate solutions with each other

1. Navigate to the Administration - Solution screen > Solutions view.
2. Drill down on the Name field for a selected solution and click the Related Solutions view tab.
3. Add a record and complete the fields as appropriate.

To associate a service request with a solution

1. Navigate to the Administration - Solution screen > Solutions view.
2. Drill down on the Name field for a selected solution and click the Service Requests view tab.
3. Add a record and complete the fields as appropriate.

To associate a change request with a solution

1. Navigate to the Administration - Solution screen > Solutions view.
2. Drill down on the Name field for a selected solution and click the Change Requests view tab.
3. Add a record and complete the fields as appropriate.