Siebel Finance Guide > Collections >

Administering Collection Campaigns

Siebel administrators can create a list of customers with delinquent accounts by querying the Siebel Finance database, or by importing an external list from a third-party application.

As a Siebel administrator, you can generate a delinquency list by:

• Setting up a workflow. Set up a workflow to monitor the number of days accounts are past due and assign those accounts to a specific queue or agent. For more information, see Siebel Business Process Designer Administration Guide.
• Using Siebel Analytics Server. Use Siebel Analytics Server to track past due accounts and then import the list to the Siebel database. For more information, see Siebel Analytics Server Administration Guide.