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Configuring Language Support for Browser Platforms

A browser platform includes the following:

• Web browser
• Java runtime environment used by the Web browser (may be built-in or plug-in)
• Operating system where the Web browser runs

For a list of supported Web browsers, operating systems, and other client environment requirements, see System Requirements and Supported Platforms.

Current Web browser platform default configurations are not installed with all fonts and other resources necessary to display all Unicode characters outside the default non-Unicode code page, and require some manual setup in order to view all characters correctly in Web pages, including Siebel Web Client screens. More recent versions of operating systems, browsers, and Java runtime environments require less setup than earlier versions.

If characters from some languages appear as hollow or solid boxes or question marks, it may be due to lack of language setup on the browser platform. Question marks can also appear when Unicode characters are mishandled on the server, but box characters almost always indicate a problem at the user interface level.

While the vendor's documentation and support should be definitive on these issues, the following hints can provide a starting point for resolving any issues.

There are several contexts where Web browsers display text, including:

• HTML body text (most text in Siebel client screens)
• HTML field input (all text input in Siebel client screens)
• Tooltips
• Message boxes (alerts)
• Java applets (used in messages, toolbars, popup calculators, and calendars)