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Screens and Views


The screens and views provided with the Siebel Service Handheld application are shown in Table 24.

Table 24.   Siebel Service Handheld Screens, Views, and Business Components
Screen
View Name on UI
View Name in Siebel Tools
Business Component

Accounts

Accounts

SHCE Service Accounts View

  • Account

 

Asset Details *

SHCE Service Account Asset Details View

  • Asset Mgmt - Asset
  • FS Asset Warranty

 

Assets

SHCE Service Activity Assets List View

  • Account
  • Asset Mgmt - Asset

 

Contact Details *

SHCE Service Account Contact Details View

  • Contact

 

Contact Notes *

SHCE Service Account Contact Notes View

  • Contact Note

 

Contacts

SHCE Service Account Contacts View

  • Account
  • Contact

 

Details *

SHCE Service Account Details View

  • Account

 

Entitlements

SHCE Service Account Entitlements View

  • Account
  • Entitlement Account

 

New SR *

SHCE Service Account SR Details View

  • Service Request

 

Readings *

SHCE Service FS Measurement Readings View

  • FS Asset Reading

 

Service Requests

SHCE Service Account SRs View

  • Account
  • Service Request

Activities

Activities

SHCE Service Activity List View

  • Action

 

Assets

SHCE Service Activity Assets List View

  • Action
  • Asset Mgmt - Asset

 

Attachments

SHCE Service Activity Attachment View

  • Action Attachment
  • Asset Mgmt - Asset

 

Details *

SHCE Service Activity Detail View (More Info)

  • Action

 

Expense Reports

SHCE Service Activity Expense Report View

  • Expense Item
  • Expense

 

Expenses

SHCE Service FS Expense View

  • Action
  • FS Expense Item

 

Instructions

SHCE Service Instructions View

  • FS Instructions

 

Invoices

SHCE Service FS Activity Invoice View

  • Action
  • FS Invoice

 

Move Part *

SHCE Service FS Activity Part Movements (More Info)

  • FS Activity Parts Movement

 

Move Parts

SHCE Service FS Activity Part Movements

  • Action
  • FS Activity Parts Movement

 

New Activity *

SHCE Service Activity Entry View

  • Action

 

Recommended Parts & Tools

SHCE Service FS Activity Recommended Parts Tools View

  • Action
  • FS Activity Recommended Parts_Tools

 

Procedures

SHCE Service FS Steps View

  • Action
  • FS Activity Step

 

Time

SHCE FS Time View

  • Action
  • Time Sheet Daily Hours

 

Time Sheets

SHCE Service Activity Time Sheet View

  • Time Sheet Items
  • Time Sheet

Browser

Availability *

SHCE Service Part Browser Availability

  • FS Bucket Header - Part browser
  • FS Bucket - Part Browser

 

Products

SHCE Service My Part Browser View

  • FS Bucket Header - Part browser

 

Substitutes *

SHCE Part Browser Substitute View

  • FS Bucket Header - Part browser
  • FS Substitute Part Bucket - Part Browser

Service Reqs

Activities

SHCE Service Service Request Detail View

  • Service Request
  • Action

 

Details *

SHCE Service Service Request View

  • Service Request

 

Invoice Lines *

SHCE Service FS SR Invoice List View

  • FS Invoice Line Items

 

Invoices

SHCE Service FS SR Invoice View

  • FS Invoice

 

New Activity *

SHCE Service Service Request Activity Entry View

  • Action

 

New SR *

SHCE Service Service Request SR Entry View

  • Service Request

 

Order Details *

SHCE Service Order Line Items View

  • Order Entry - Order
  • Order Entry - Line Items

 

Order Line
Details *

SHCE Service Service Request Order Line Items View

  • Order Entry - Line Items

 

Orders

SHCE Service Service Request Orders View

  • Service Request
  • Order Entry - Orders

 

Service Requests

SHCE Service SR List View

  • Service Request

* These are hidden views and are accessible only by drilling down from another view.

Siebel Consumer Goods Handheld Guide