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Giving Vouchers to Loyalty Members

A voucher entitles a member to a specific product. For example, a voucher might entitle a member to an upgrade on an airline flight or on an automobile rental.

Member service representatives can give vouchers to members and must record the dates when vouchers are redeemed.

Before the member service representative can give the voucher, a loyalty administrator must create it. For more information, see Creating Vouchers for Loyalty Members.

Giving Vouchers to Members

Member service representatives may give vouchers to members for a number of reasons, depending on your business model. For example, if a flight was delayed, all members on that flight might get a voucher for an upgrade on a future flight.

To give a voucher to a member

2. In the Members list, select the member.
3. Click the Vouchers view tab.
4. Add a new record to the Vouchers list, and complete the necessary fields.

Recording That a Voucher Has Been Redeemed

When a member redeems a voucher, the member service representative must enter the date when it was used. The status of the voucher changes, so it cannot be used again.

To record that a voucher has been used

1. Navigate to the Loyalty Members screen.
2. In the Members list, select the member.
3. Click the Vouchers view tab.
4. In the voucher that has been used, in the Used Date field, enter the date when the voucher was used.