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Siebel Loyalty Administration Guide > Host Organization's Use of Siebel Loyalty > Cancelling Loyalty Members' TransactionsYou can cancel members' accrual or redemption transactions. For example:
An accrual transaction can be cancelled only if the cancellation does not change the member's tier or the member's promotion bucket. If it does change either of these, the application will display an error message and will not allow the cancellation. If a member cancels a redemption, some of the points may have expired since the member redeemed them. If so, these points will no longer be available if the redemption is cancelled. These points are added back to the member's account, but they are past their expiration date and cannot be used. It is necessary for these points to be expired, because otherwise members could perform transactions and then cancel them, in order to avoid point expiration dates. |
Siebel Loyalty Administration Guide |