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Siebel Marketing Installation and Administration Guide > Installing and Configuring Email Marketing >

Requirements for Installing Email Marketing

Before installing Email Marketing, you need to perform the following tasks:

Removing an Existing Version of the Email Marketing Daemons

If you have an existing version of the Email Sending Daemon, Bounce Handling Daemon, and Click-Through Daemon, you must remove them before proceeding with this install.

To remove existing Email Marketing daemons on Windows 2000 Server

  1. From the Start menu choose Settings > Control Panel > Administrative Tools > Services.
  2. Stop the services for Email Marketing daemons.
    1. Right-click the existing Email Sending Daemon service (labeled esd) and select Stop.
    2. Right-click the existing Bounce Handler Daemon service (labeled bhd) and select Stop.
    3. Right-click the existing Click-Through Daemon service (labeled esd) and select Stop.
  3. Return to the Control Panel and select Add or Remove Programs.
  4. To remove each daemon, perform the following steps (following the instructions in each dialog box):
    1. Select the Email Sending Daemon program and click Change/Remove.
    2. Select the Bounce Handler Daemon program and click Change/Remove.
    3. Select the Click-Through Daemon program and click Change/Remove.
  5. Locate the directory where the following Email Marketing daemon programs were installed and remove them.

    NOTE:  After the uninstall, some files that could cause problems for the new installation might remain. Deleting files in these directories makes sure that the new installation does not inherit outdated information.

    • The default installation location for Email Sending Daemon is C:\Program Files\esd.
    • The default installation location for Bounce Handler is C:\Program Files\bhd.
    • The default installation location is C:\Program Files\ctd.

To remove existing Email Marketing daemons on a UNIX server

  1. Log in as root.

    The Root user has the rights to install and remove applications.

  2. To remove the Email Sending Daemon program, perform the following steps:
    1. Navigate to the directory where the Email Sending Daemon program was installed and, if it is running, stop the Email Sending Daemon using the following command:

    ./tomcat-ctl.sh stop

    1. Navigate to the parent directory where the Email Sending Daemon program was installed and remove the Email Sending Daemon program directory using the following command:

    rm -rf esd

  3. To remove the Bounce Handler Daemon program, perform the following steps:
    1. Navigate to the directory where the Bounce Handler Daemon program was installed and, if it is running, stop the Bounce Handler Daemon using the following command:

    ./bin/bhd-ctl.sh stop

    1. Navigate to the parent directory where the Bounce Handler Daemon program was installed and remove the Bounce Handler Daemon program directory using the following command:

    rm -rf bhd

  4. To remove the Click-Through Daemon program, perform the following steps:
    1. Navigate to the directory where the Click-Through Daemon program was installed and, if it is running, stop the Click-Through Daemon using the following command:

    ./tomcat-ctl.sh stop

    1. Navigate to the parent directory where the Click-Through Daemon program was installed and remove the Click-Through Daemon program directory using the following command:

    rm -rf ctd

Install the Java Software Development Kit (SDK)

Install the most recent maintenance release of the Java 1.4.2 SDK, not the JRE. The Java 2 SDK is a superset of the JRE (Java Runtime Environment) and contains everything that is in the JRE, plus tools such as the compilers and debuggers necessary for developing applets and applications. The SDK files and instructions on how to install the SDK can be found on Sun's Java site at http://java.sun.com/j2se/.

Verifying the Object Manager Component is Enabled and Running

The object manager component (such as Marketing Object Manager) to which you want to connect must be enabled and running on the Siebel Server. To verify this, use the following guidelines:

  • Log in to Siebel Server.
  • Navigate to Administration - Server Configuration > Servers > Components.
  • Query for the alias name and make sure the component has a status of Online or Running.

    For example, the Marketing Object Manager component for the English language version has an alias name of SMObjMgr_enu.

    
Siebel Marketing Installation and Administration Guide