Siebel Marketing User Guide > Launching Programs and Campaigns > Viewing Campaign Charts in Siebel Campaigns >

Viewing a Trend Analysis by Employee Chart

The Campaign Trend Analysis chart displays the total number of responses generated by each employee across campaigns over a period of time. The period can be specified by day, week, month, quarter, or year.

Perform the following tasks before generating the chart:

1. Navigate to the Campaigns screen.
2. In the Campaigns list, drill down on the Name.
3. Click the Track Results view tab.
4. In the Track Result link bar, click Responses.
5. Review the list of responses, making a note of the description and user.
6. Navigate to the Responses screen.
7. For each response you found in Step 5, make sure that the Created By field contains the User ID of the employee who handled the response and, therefore, owns it.