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Using Delivery Profiles for Fax Offers

Delivery Profiles are available in Siebel Marketing. They are required for fax offers. Delivery Profiles are created using the Communication Administration screen's Communications Drivers and Profiles view. Fax offers are distributed using the fax communications driver provided with your fax application.

Siebel Communications Server does not interface directly with fax servers. Most popular fax servers provide email system gateways that connect themselves to an email system such as Microsoft Exchange Server or an SMTP server. The host email system recognizes messages with specially formatted email addresses and directs those messages to the fax server.

Siebel Communications Server interfaces indirectly with this type of fax server through the host email system. Except for the email address format, it makes no difference to Siebel Communications Server whether it is sending an email or a fax. Before fax offers can be sent out, you must select one of the defined profiles.

Default parameter values are set for each communications driver within the Communication Administration screen's Communications Drivers and Profiles view. You can create customized communications profiles for each of these driver types that override the default values for that driver. For example, a profile might specify customized From and Reply-To email addresses.

For more information about communications drivers and profiles, see Siebel Communications Server Administration Guide.

For information about using delivery profiles, see the following topics:

• Creating a Delivery Profile for Fax Offers
• Associating a Delivery Profile with Fax Offers