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Siebel Order Management Guide > Working with Orders > Monitoring an OrderAfter an order has been submitted, an end user can monitor it by:
Checking the Status of Order Fulfillment and ShippingAn end user can check the status of an order for a customer. The end user may want to obtain order status from other applications.
Checking the Order HistoryAn end user can see when the status of the order changed, and who made the change, by checking the information in the Audit Trail for the order. The specific changes that are recorded in the Audit Trail are determined by settings your company makes in the Application Administration screen. For complete information about setting up Audit Trail, see Applications Administration Guide. |
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Siebel Order Management Guide |