Siebel Order Management Guide Addendum for Industry Applications > Employee Use of Order Management >

Revising a Submitted Order (End User)

Employee end users may need to revise an order that has been submitted. It must be revised before it can be changed and resubmitted. This is also called a Supplemental order. The procedure below describes how end users can do this to open orders.

To revise a submitted order

1. Navigate to the Accounts screen, and in the Account list, drill down on the account name hyperlink.

   The Customer Portal view appears.

2. In the Orders list, drill down on the desired order number of the open order.

   The Sales Order form and Line Items list appear, displaying details of the order.

3. In the Sales Order form, click Revise.
4. In the Line Items list, select the line item you want to modify.
5. To change the configuration of a line item, select the item and click Customize.

   A Configurator session launches and displays selection pages. The selection pages display the current configuration of the customer asset adjusted for any open orders.

6. Modify the configuration of the customizable product or service as needed and click Done.
7. In the Sales Order form, click Submit.

   The Status changes to Open for the order and any line items that were previously pending.

The integrator is responsible for extending the Submit Order Process workflow to do both of the following:

• Compare the before and after versions of the order.
• Interact with the service fulfillment system to cancel, update, rollback, or accelerate the order line items.

If a user changes the action codes manually in the line item, it changes the effect on the previous order as shown in the table below. For more information about action codes, see Business Service Methods Reference.