This chapter describes how employee end users, such as salespeople and customer service representatives (CSRs), work with quotes and orders using Siebel Order Management. It includes the following topics:

• About Employee Order Management
• Scenario for Employee Order Management
• Creating a Quote (End User)
• Creating a Quote That Modifies a Service Asset (End User)
• Ungrouping Quote Line Items (End User)
• Editing Quote Line Items (End User)
• Updating an Opportunity From a Quote (End User)
• Converting Quotes to Orders (End User)
• Editing Order Line Items (End User)
• Submitting an Order (End User)
• Revising a Submitted Order (End User)
• Creating a Follow-On Order (End User)
• Modifying the Service Profile (End User)
• Disconnecting an Installed Service Asset (End User)
• Suspending and Resuming Service (End User)

For information about how customers work with quotes and orders, see Customer Use of Order Management.