Siebel Order Management Guide Addendum for Industry Applications > Workflows for Customer Ordering >

About Workflows for Customer Ordering

Workflows are a central feature of Siebel Order Management. They automate the business processes associated with managing the cycle of accounts, quotes, orders, and assets.

You can modify these workflows to suit your own business model using Siebel Business Process Designer. For more information, see Siebel Business Process Designer Administration Guide.

Many of these processes and subprocesses business service methods that are specific to Order Management. The descriptions of workflows include tables listing the names of any methods they call. For information about these methods, see Business Service Methods Reference.

Some of these Customer-facing CME workflows can override the functions specified by certain Siebel horizontal subprocesses. These possible overrides are indicated in Table 6.