Siebel Order Management Guide Addendum for Industry Applications > Order Management in Siebel PRM > Order Management with Standard Partner Commerce >

Modifying an Order (Standard Partner Commerce)

This feature allows an end user to modify a service item that is already provisioned. In this action, you can change product attributes or a feature or component of the service item.

This procedure uses the workflows CUT eSales - Modify Products and Services Process and CUT eSales - Prepare Shopping Cart View, which are described in Workflows to Modify Products and Installed Assets.

NOTE:  In Standard Partner Commerce, orders and services are the same thing. When you select Service Items under the Products & Services tab, you are accessing screens to work with existing orders.

To modify an existing service item

  1. In the My Account screen, in the Products & Services list, click Service Items.
  2. In the Select Account list, select the account to be changed.
  3. In the Service Items list, select the item to be changed.
  4. Click Modify.
  5. When the selection pages appear, change the product attributes, features, or components, as needed.
  6. Click Done.
  7. When the Shopping Cart appears, you can see the changed action codes.
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