Siebel Partner Relationship Management Administration Guide > Managing Service >

Using Solutions and SmartScripts to Help Partners Solve Problems

You can help partners solve problems by creating solutions or Siebel Troubleshooting or Instruction SmartScripts. Solutions or SmartScripts can help partners solve:

• Customer problems. Partner can use solutions or SmartScripts rather than getting help from the brand owner to solve customer service requests.
• Partnership problems. Partners can use solutions or SmartScripts to solve their own problems, rather than using the Self-Service screen to enter service requests.