Pricing Administration Guide > Creating Promotions and Deals >

The Customer's Experience of Promotions

Promotions can be used by anyone who views products and their prices. Your employees, such as salespeople and call center employees, can view them when they view your product catalogs to deal with customers. Your customers can view them when you use Siebel eSales to make your product catalogs visible through the Web.

To administer promotions, it is useful to understand how customers view and use them.

Customers browse product catalogs to view and buy products. For some of these products, deals may be available. When customers view these products, they can click Browse Deals to view all the deals available for a product. They can take advantage of these deals by selecting a product deal and adding it to the shopping cart at the adjusted price.

To browse product catalogs and view deals

1. In a Siebel eSales Web site, the customer click the Catalog tab on the Home page.

   The product catalog appears.

2. The customer clicks on a product category hyperlink.

   All the products in the category appear.

3. The customer clicks on a product hyperlink.

   The Product form appears.

4. The customer clicks Browse Deals to view product promotions.

   The Promotion Deals pop-up box appears, displaying all deals available for this product.
5. In the Promotion Deals pop-up box, the customer selects a deal by clicking the check box next to it and entering a quantity in the Qty field.
6. The customer clicks Add.

   The product form appears, with the adjusted deal price for the product in the Your Price field.

7. The customer clicks Add To Cart.

   The items selected appear in the Shopping Cart.

8. The customer clicks View Cart.

   The Shopping Cart appears.

9. The customer clicks Save Cart to save the cart as a quote, or the customer clicks Check Out to place an order.