Siebel Public Sector Guide > Managing Investigative Cases >

Process of Managing Investigative Cases

This section details sample tasks often performed by end users when managing investigative cases. Your agency may follow a different process according to its business requirements.

End-User Procedures

The following list shows tasks end users perform to manage an investigative case:

1. Creating an Incident Report
2. Escalating an Incident to a Case for Investigation
3. Escalating an Incident to a Case for Investigation
4. Escalating an Incident to a Case for Investigation
5. Adding Investigative Case Details and Scheduling Follow-Up Activities
6. Creating Suspect Profiles for an Investigation
7. Creating Group Profiles for an Investigation
8. Adding Details to a Group Profile
9. Creating Accounts and Contacts for Sharing Case Information