Siebel Remote and Replication Manager Administration Guide > Administering Siebel Remote >

Refreshing a Client Database

Occasionally, you may need to refresh the local database for a Mobile Web Client. For example, whenever there is a change to the system preference parameters, a refresh or reextract is necessary for the new settings to take effect. See Setting Siebel Remote System Preferences for more details.

To refresh a client database

1. If the Mobile Web Client has transactions ready for uploading, the user should synchronize and send changes to the server.
2. Make sure that the Transaction Merger successfully applied transactions to the server database.

   There are three ways to determine when transactions from a particular client have been processed:

   • Use the Siebel Server Manager to check whether the Transaction Merger successfully applied transactions for the Mobile Web Client.
   • Inspect the client's inbox directory on the Siebel Remote server. There should not be any files with the .dx extension in the inbox directory.
   • Use the Siebel Client Status screen to check whether Transaction Merger successfully applied transactions for the Mobile Web Client.
3. Run Database Extract for the Mobile Web Client.

   Make sure that the parameter Save Transactions is TRUE.

   For information on running a database extract, see Creating Mobile Web Client User Accounts and Privileges.

4. When you have completed a database extract, notify the user to reinitialize the Mobile Web Client's local database.

   For information on initializing a Mobile Web Client database, see Initializing a Mobile Web Client Database.

   NOTE:  After you have performed a database extract for a Mobile Web Client, the client database must be initialized before any data exchange between the client and the server can occur. This includes the uploading of any client database changes.