Siebel Server Sync Guide > Using Siebel Server Sync > About Using SSSE with Contacts Records >

Adding an Attachment to a Contact

You can add attachments to Contacts in both Outlook and the Siebel application. However, when the Contact is synchronized, attachments are not synchronized.

By default, the current version of SSSE preserves both Outlook and Siebel attachments during synchronization. That is, if an Outlook Contact record has attachments, and the corresponding Siebel record is updated, the next synchronization will update the Outlook Contact without affecting the attachment. Similarly, if a Siebel Contact record has attachments, and the corresponding Outlook item is updated, the next synchronization will update the Siebel record without affecting the attachment.

An administrator can configure SSSE to discard Outlook attachments when a noncalendar Outlook item is updated. For information about this configuration option, see Configuring Exchange Connector Parameters.