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SSSE Synchronization Options

SSSE supports three data synchronization options:

• Full Sync. Bidirectional synchronization of data between the Siebel database and one or more Microsoft Exchange Servers
• Export Only. Exportation of data from the Siebel database to one or more Microsoft Exchange Servers
• None. No synchronization of data

Administrators set synchronization options. Administrators can set these options for each user on each domain. Domain refers to the information domains: To Do items, Business Contacts, Personal Contacts, Employees, and Calendar. User can be individual users or groups of users specified by Organization, Position, or User List. For more information, see Setting SSSE Group and User Access Controls.

Table 3 shows the default synchronization settings.

NOTE:  SSSE does not currently support synchronization of email.

If synchronization is enabled for Calendar and Activities/To Do items for a user, then SSSE automatically synchronizes new or changed calendar and activity records for that user. Contacts use an opt-in strategy. This means that the user must use the Add To Sync List command to direct SSSE to synchronize a Contact, Personal Contact, or Employee record before the record can be synchronized between the Siebel Server and the Microsoft Exchange mailbox for that user. If a Contact, Personal Contact, or Employee record originates in Microsoft Exchange, the user must also specify an appropriate Category setting before SSSE will synchronize the record. For more information, see Using Siebel Server Sync.

Related Topics

Designating Contact Records for Synchronization

Designating Employee Records for Synchronization