Security Guide for Siebel eBusiness Applications > Troubleshooting Security Issues >

Access Control Issues

This section describes problems related to access control.

Employee User Has Trouble Logging into a Siebel Customer Application

It is not recommended to use an Employee login account to access a customer application (such as Siebel eSales). Instead, give the user a separate login account for the application.

Cannot Delete Division Records

You cannot delete division records because business components throughout your Siebel applications refer to organizational records. Deleting a division might cause invalid references on transactional records. However, you can rename a division or promote a division to an organization.

Cannot Modify Seed Responsibility

Seed responsibilities cannot be modified or deleted. Instead, make a copy of the seed responsibility you want to modify and make changes to the copy.

Excessive Synchronization Time for Some Mobile Users

Make sure the Local Access control field in the Responsibility View list is set properly. This setting determines which views mobile users can work in offline. For faster synchronization time, reduce the number of views that have local access. For more information, see Local Access for Views and Responsibilities.