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Security Guide for Siebel eBusiness Applications > Troubleshooting Security Issues > User Registration IssuesThis section describes problems that may occur when registering users. Workflows Do Not Appear in the Business Process Administration ScreenYour server or application is probably running on a different language from the database. For example, a DEU installation is running against an ENU database. Check your setup. Using Server Manager, connect to the server and run When I Click New User, Either Nothing Happens or an Error Message Appears
When I Click Finish, an "Error updating business component at step 'Insert New User'" Message AppearsThe problem is often that the user being created already exists in the LDAP directory server. The LDAP directory server is not refreshed and is shared by everyone. The user you are trying to create may be new to the database but may already exist in the LDAP directory. This problem commonly occurs if the directory is not refreshed after deployment testing. Try to create another user or use the LDAP console to check whether the user exists in the directory. Connect to the LDAP server, but instead of creating a new user, right-click on People and select Search. After I Click Finish, the "View not accessible" Message AppearsThe user was successfully created and was able to log in. However, the user that was created did not receive the appropriate responsibility and cannot access the view. Change the New Responsibility field for the Anonymous User of the application to one that contains the necessary views. When I Click the New User Link, Nothing HappensMost likely, some or all of the User Registration workflow processes have not been activated; or if they are, the server needs to be restarted. In the Administration - Server Management screen, restart only the necessary AOMs. Restarting the server will also work. When I Click Next in a User Registration View, Nothing HappensThere may be another workflow that is being triggered and is disrupting the User Registration workflow. It is also possible that not all necessary workflows have been activated. You must activate all the necessary workflows. To deactivate a disruptive workflow:
When I Click Finish, an Error is Returned
Check to see if the user exists in the Person view in the Administration - User screen. If the user exists but was not given an entry in the LDAP server, then that user would not be able to log in. You can also verify this by trying to create a user in the User view. If you can set the user ID and password, try to log in as that person. |
Security Guide for Siebel eBusiness Applications |