Siebel Installation Guide for Microsoft Windows: Servers, Mobile Web Clients, Tools > Installing the Siebel Gateway Name Server >

Troubleshooting Siebel Gateway Name Server Installation

This section describes potential errors that can result from a faulty installation or configuration.

Problem: The Siebel Gateway Name Server does not start.

Solution: If you find that you are not able to start the Siebel Gateway Name Server, you may not have privileges as the Siebel Service Owner. Review the instructions in Creating the Siebel Service Owner Account.

NOTE:  If you cannot start the Siebel Gateway Name Server, you will not be able to configure and start the Siebel Server.

Problem: I cannot start Siebel Gateway Name Server service on \\MACHINE NAME.

Error XXX: The service did not start due to logon failure.

Solution: Navigate to Control Panel > Administrative Tools > Services, and select the Siebel Gateway Name Server. Click Startup and retype your user name and password.

Problem: I receive an error at system startup that a driver is missing.

Solution: This problem can occur if you uninstall earlier Siebel eBusiness Applications versions without first stopping the Siebel Server and Siebel Gateway Name Server. If the services are no longer visible within the Services menu, call Siebel Technical Support for instructions.