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Troubleshooting the ODBC Data Source Connection

If your connection test for the ODBC data source fails, see Implementing Siebel eBusiness Applications on DB2 UDB for z/OS and OS/390.

Oracle

Complete the instructions that follow to troubleshoot Oracle connection problems on Windows.

To troubleshoot a failed ODBC connection

1. Verify that the ODBC driver was correctly installed by reviewing the file structure under SIEBEL_ROOT/BIN.
2. If the files have been correctly copied to the BIN subdirectory, verify that the Oracle connect string that you entered during Siebel Server configuration was valid.

Microsoft SQL Server

Complete the instructions that follow to troubleshoot MS SQL Server connection problems on Windows.

To troubleshoot a failed ODBC connection

1. Verify that the ODBC driver was correctly installed by reviewing the file structure under SIEBEL_ROOT\BIN.
2. If the files have been correctly copied to the BIN subdirectory, verify that the data source name (SiebSrvr_EnterpriseName) that you entered during Siebel Server configuration was valid.