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Troubleshooting Siebel Server Installation

Installation problems can be caused by a number of things, but the reasons listed in the following section are the most common:

• Insufficient user privileges. For information about setting up appropriate administrative user privileges to install, see Preparing for Installation.
• Trying to install the Siebel Server out of sequence. For the required installation sequence, see Preparing for Installation.
• Failure to install required hardware or software. Installation errors related to software requirements are logged in the Siebel Enterprise Server installer log file. For prerequisites, see System Requirements and Supported Platforms on Siebel SupportWeb.

Problem: The following error messages occur in an Enterprise supported by an MS SQL Server database:

• In the SVRsetup.log file: "5000: Bad key name., exiting..."
• In Microsoft SQL Server DSN configuration: "completed with error(s):2000046," in the server field.

Solution: You used brackets in the name you gave to one or more of your Siebel Servers or to your Siebel Enterprise Server. Uninstall these and reinstall them, giving them a new name.

Problem: The Siebel Server does not start after configuration.

Solution a: Verify that the Siebel Gateway Name Server was started. Start it if it was stopped.

Solution b: Verify that the values input during configuration were valid.

Solution c: Verify that you have sufficient system privileges to start the service. For more information, see Preparing for Installation.