Siebel Smart Answer Administration Guide > Configuration and Implementation of Siebel Smart Answer > Smart Answer Setup >
Importing the Knowledge Base File
You import the KB File into a catalog in the Catalog Administration screen. The catalog name must be the same value in the following three places:
Before you can import the KB file into your KB catalog, you must copy the KB file to a specific location in the Siebel File System. To import the KB file into your KB catalog, perform the following tasks:
- Copy your KB file (including the .kb file extension) to the Siebel File System in the \cms directory.
- Import the KB catalog and categories in Catalog Administration.
To copy the KB file into the Siebel File System
- Navigate to Server Administration > Enterprise Configuration.
The Enterprise Configuration list appears.
- Click the Enterprise Parameters tab, and query for
FileSystem .
The value in this parameter shows you the location of the Siebel File System.
- Copy the KB file to the Siebel File System's \cms root directory.
To import the KB catalog and categories
- Navigate to Site Map > Catalog Administration.
The Catalogs list appears.
- Click the More Info view tab and in the More Info form, click New.
- Use the table below to complete the necessary fields.
The table shows only those fields that are used for Smart Answer.
- Step off the record to save it, and click Smart Answer Import.
The KB file and its categories have been imported into your catalog file.
|
|
Name |
Required. Name of the KB catalog that you used when you enabled the Smart Answer server component. |
Description |
Optional. |
Active checkbox |
Not used. |
Smart Answer Catalog File |
Type. The KB filename without the .kb file extension. |
Smart Answer Master Server |
Not used. |
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